388k's Privacy Policy

388k ("we", "our") is committed to ensuring a safe and transparent online gaming environment for players in Bangladesh. This privacy policy explains what personal information we collect, for what purposes we use it, how we keep it secure, and what rights you have in this regard. By using our platform, you are considered to have consented to the terms described in this policy.

1 Information We Collect

When you register and use the 388k platform, we may collect the following types of information:

Identity Information

• Name, username, and date of birth
• Email address and mobile number
• National ID number or other identity documents (for identity verification purposes)
• Profile photo (optional)

Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Source of funds declaration (when required)

Technical and Usage Information

• IP address, device type, and operating system
• Browser version and session duration
• Navigation patterns on the platform and game history
• Login time, logout time, and failed login attempts
• Information collected through cookies and similar tracking technologies

2 Purposes of Data Use

We use the collected information for the following legitimate purposes:

• Account management: Completing registration, verifying identity, and keeping accounts secure.
• Financial transactions: Processing deposits, withdrawals, and bonus payments correctly.
• Service improvement: To enhance the player experience and display relevant games and offers.
• Security and fraud prevention: Detecting and preventing unauthorized access, money laundering, and other fraudulent activity.
• Responsible gaming: Identifying unusual play patterns and providing support to players.
• Customer support: Providing quick resolution to your questions and issues.
• Legal obligations: Complying with applicable laws and regulations.

We do not sell your information to third parties for commercial purposes.

3 Data Disclosure and Third Parties

388k may share your information with third parties in the following limited circumstances:

Service Provider Partners

Organizations providing payment processing (bKash, Nagad, Rocket, Upay, and banking services), technology infrastructure, cybersecurity, and gaming software may access your information to the extent necessary to operate our services. These organizations operate under strict confidentiality agreements.

Legal Requirements

Where disclosure of information is required due to a court order, a lawful request from an investigating authority, or a legal obligation, we are bound to comply. In such cases, we always follow a policy of providing only the minimum information necessary.

Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In that case, we will ensure protections consistent with this policy.

4 Data Storage and Security

388k has implemented industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Encrypted storage: Sensitive personal and financial information is stored in encrypted databases.
• Access control: Only authorized staff may access your information for specific purposes.
• Firewall and security monitoring: Automated threat detection systems are active around the clock.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.

Your information is retained for as long as necessary to manage your active account and for the retention periods required by legal obligations. After an account is closed, certain information may be retained for a period for security, fraud prevention, and legal reasons.

5 Cookies and Tracking Technologies

The 388k website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Cookies we use

• Essential cookies: Essential for login sessions and core site functionality — the site will not work properly without them.
• Functionality cookies: To remember your language preference and other settings.
• Analytics cookies: To analyze site usage and improve service quality.
• Security cookies: To prevent fraud and unauthorized access.

You can disable cookies by changing your browser settings, though this may limit some functionality of the site.

6 Your Rights

As a player at 388k, you have the following rights regarding your personal information:

Right to Access

You can request from us at any time to find out what information we hold about you and how it is being used.

Right to Rectification

If any of your stored information is inaccurate or incomplete, you can request that it be corrected. You can update most information directly from your account settings.

Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information for legal obligations, financial security, or fraud prevention reasons.

Right to Object to Processing

You may object to marketing communications or certain types of data processing, and we will respect that.

Right to Data Portability

You can request to receive your information in a structured, machine-readable format.

7 International Transfer of Data

Due to the nature of our technical infrastructure, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Data is transferred only to trusted partners.
• Both the sending and receiving parties maintain adequate data protection standards.
• Data is not transferred to any environment with a lower level of protection than described in this policy.

8 Protection of Children and Minors

The 388k platform is for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if any person registers using false information, their account will be immediately closed and any funds will be returned.

If we become aware that a minor's information has been submitted to us in error, we will delete it immediately. Parents or guardians may contact us at [email protected].

9 Marketing and Communications

Subject to your consent, we may notify you by email or mobile message about promotions, bonus offers, and platform updates. You can opt out of such communications at any time — from your account settings or by emailing [email protected].

Opting out of marketing communications will not affect important account-related messages (such as password changes and transaction confirmations).

10 Third-Party Websites

The 388k platform may occasionally contain links to third-party game providers or payment services. These external websites or services have their own privacy policies, and 388k is not responsible for them. You are advised to read their own policies before using third-party services.

11 Policy Changes

388k reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Publish a clear update notice on the website.
• Notify registered users by email where applicable.
• State the updated date at the top of the revised policy.

Continued use of the platform after a policy change will be considered your acceptance of the new policy.

12 Responsible Gaming and Data Protection

388k believes that data protection and responsible gaming complement each other. If we analyze your gaming behavior and identify an unusual pattern, we may proactively contact you to offer support.

To learn more about responsible gaming, visit our Responsible Gaming page.