388k FAQ

After opening your first account at 388k, simply deposit at least ৳100 via bKash, Nagad, Rocket, Upay or bank transfer and the welcome bonus will be added to your account automatically. No coupon code needed. You get a 150% bonus on your first deposit, up to ৳5,000. Example: deposit ৳1,000 and you get ৳1,500 in bonus — total balance becomes ৳2,500.

The wagering requirement for the 388k welcome bonus is 25x — and it is calculated on the bonus amount only, not on your deposited funds. Say you received ৳1,500 in bonus — you would need to place a total of ৳37,500 in bets to withdraw the bonus winnings. Your deposited funds can be withdrawn at any time.

Slot games generally contribute in full toward wagering. For live casino and table games, the contribution rate may differ. For the most reliable information, check our terms and conditions page or ask directly via 24/7 live chat — it is better to know clearly before playing any game.

Yes, all bonuses have an expiry period. Once expired, the bonus and any winnings earned from it may be forfeited. So right after receiving a bonus, check how many days you have to complete the wagering on our terms and conditions page. Contact live chat to find out the exact expiry.

The maximum welcome bonus is ৳5,000. This means no matter how large a deposit you make, the bonus will not exceed ৳5,000. For example: depositing ৳8,000 would work out to ৳12,000 at 150%, but due to the cap you will receive ৳5,000 in bonus — total balance would be ৳13,000.

Yes, withdrawals at 388k are processed 7 days a week, 24 hours a day. Whether it is 2 AM or Friday morning — your withdrawal request is always accepted. There are no restrictions by day or time.

The typical withdrawal time at 388k is 15 minutes to 2 hours. In most cases, funds sent to bKash or Nagad arrive almost instantly. For bank transfers, the bank's own processing time may be added. The minimum withdrawal amount is ৳1,000.

Yes. To withdraw bonus winnings, you must first complete the wagering requirement. Keep in mind that wagering is calculated on the bonus amount only. Once wagering is complete, the winnings earned from the bonus move directly into your main balance and can be withdrawn normally from there.

First check the pending status in your account's transaction history. If more than 2 hours have passed and the money still has not arrived, contact live chat or send an email to [email protected]. Have your withdrawal ID or reference number ready — it will help resolve the issue faster.

The minimum withdrawal at 388k is ৳1,000. No additional fee is charged for withdrawals, however your mobile banking service or bank may apply a small charge of their own. Check the fee policy in your bKash, Nagad or Rocket app for details.

388k does not charge any fee on deposits. However, the mobile banking app or bank you use may apply their own transaction fee. For the lowest-cost deposit, you can try Nagad or Upay, and the fee schedule for your preferred method is available within that app.

First confirm from your mobile banking or bank statement that the transaction was successful. If the balance still does not show within 15 minutes of a successful transaction, contact live chat. Provide the transaction ID, amount and time — the support team will verify and update you quickly.

Log in to 388k and go to the "Deposit" option. Select bKash and send the payment to the designated number. Enter the payment reference or transaction ID in the form shown and confirm. The minimum deposit amount is ৳100. The whole process is usually completed within a few minutes.

388k currently offers five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (from major banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit is ৳100 for every method.

The minimum deposit at 388k is just ৳100 across all methods. This is one of the lowest minimum deposit limits in Bangladesh, so new players can start with a small amount and try out the platform for themselves.

Never. No 388k staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN or account password. If anyone asks for this information, they are a fraudster. If something like this happens, report it immediately via live chat or at [email protected].

Our real address is 388k.lat — if you see extra letters, numbers or a different domain extension, it is fake. Check for a green padlock or "https" in your browser's address bar. Type the URL directly rather than clicking suspicious links. Be especially careful with links shared on social media.

388k protects all transactions and personal information with SSL encryption. This means your name, deposit details or payment information cannot be seen by third parties. We do not sell your data to any third party. Read our privacy policy for more details.

If you think there has been an unauthorized login or unusual transaction in your account, change your password immediately and notify us right away via live chat or at [email protected]. Our security team can temporarily suspend the account to investigate and help with recovery if needed.

Use a strong, unique password that you have not used on any other site. Avoid logging in on public or shared devices. Change your password regularly. Complete the account verification process — it is for your own protection. Do not click links in suspicious emails or messages.